The early days of Federal Express were marked by extreme frugality and
enormous financial losses. It was not uncommon for FedEx drivers to pay
for gasoline for their vans out of their own pockets. But despite such
problems, Smith always showed concern for the welfare for his employees
(as he has continued to do ever since). “Even when we didn’t have the
money, even when there weren’t couches in this office and electric
typewriters, we had a good medical plan for our people,” he recalled.
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