Although Smith avoids the media and the trappings of public life, he is
said to be a friendly and accessible employer. He reportedly visits
FedEx’s Memphis site at night from time to time and addresses sorters by
name, and for years he extended an offer to any courier with 10 years of
service to come to Memphis for an “anniversary breakfast”. That embodies
Fred Smith’s philosophy: People, Service, Profit (P-S-P). Smith says,
“The P-S-P philosophy is like an unbroken circle or chain. There are no
clearly definable points of entry or exit. The People link is supported
by Profit, which is supported by Service, which is supported by People.
Each link upholds the others and is, in turn, supported by them.” In
articulating this philosophy and in personally involving himself in its
implementation in every company policy and action, Frederick Smith truly
demonstrates the new brand of leadership that success in the future will demand.
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